Community
Showing results for 
Search instead for 
Do you mean 
Reply

Duplicate Contacts

BRR
New Member
Posts: 5
Country: USA

Duplicate Contacts

We recently got a new server- when we updated ACT it duplicated all of our contacts.

 

I am trying to merge the contacts however the only way to do it is to merge info from contact 1 to contact 2. We need to keep the notes and other info that was originally under contact 1 and not loose it when merging to contact 2.

 

Is there a way of merging the two together without loosing information??

 

We are using ACT Pro 2011.

 

Thanks for any help!

Platinum Elite Contributor
Posts: 14,384
Country: Australia
BRR
New Member
Posts: 5
Country: USA

Re: Duplicate Contacts

Is there something I can use that I don't have to pay for?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Duplicate Contacts

BRR
New Member
Posts: 5
Country: USA

Re: Duplicate Contacts

How do you do it manually?

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Duplicate Contacts

You can select the Notes/History from one contact and Crtl-X
Then go to the 2nd contact and Ctrl-V
BRR
New Member
Posts: 5
Country: USA

Re: Duplicate Contacts

This doesn't appear to be working- is there a way to merge the 2 records without deleting all of the info off of one?

New Member
Posts: 20
Country: USA

Re: Duplicate Contacts

What about the copy/move contact data under the tools menu? This allows you move notes and history from one contact to another and you can choose to delete one of the duplicates or not. This still only allows you to work with one set of duplicates at a time though.

BRR
New Member
Posts: 5
Country: USA

Re: Duplicate Contacts

That seems to be working, thanks so much!