Community
Showing results for 
Search instead for 
Do you mean 
Reply

Dropping records when creating remote database

New Member
Posts: 3
Country: United Kingdom

Dropping records when creating remote database

Hi all

 

I have created a new remote database. The main db has 2310 records and when I set up the database creation I am told that it will allow all these.

 

But I only get 1741 of the records in the new database

 

Can anyone help me please

 

thanks

 

chiini

Moderator
Posts: 4,395
Country: USA

Re: Dropping records when creating remote database

Hello chiini,

 

Are you logging in as the same user on both sides?  

New Member
Posts: 3
Country: United Kingdom

Re: Dropping records when creating remote database

Hi David

 

No, I have set up two users. The main one has Admin access and the second has Manager

 

I have noticed that, after I set up the sync set and it tells me that all records are available, looking at the subscription list has already dropped the other records and I cannot add them in even on the Admin acces

 

Totally puzzled as it looks like Act does not like these extra records, but they can be accessed fine on the main db

Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Dropping records when creating remote database

Perhaps the Admin user has some Private contacts which therefore cannot be seen by the 2nd user.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
New Member
Posts: 3
Country: United Kingdom

Re: Dropping records when creating remote database

managed to solve it by creating a new blank copy of the main database and then copying the contacts into it.

 

the data had become muddled so that it didn't think that the main user (administrator) had permission to sync all the contacts