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Drop down box Not working

New Member
Posts: 6
Country: USA

Drop down box Not working

When I am on a contact and in the oppotunites section of the contact, the drop down boxes for Process/Stage are not working. Please help.

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Drop down box Not working

Hello Businessdirect,
Can you provide further information about your issue:
- Version of ACT!?
- Operating System?
- Shared database? If yes, are others experiencing the same issue?
- What is happening when you attempt to use the drop-down menu? (nothing displayed, unable to select from list, etc...)
Greg Martin
Sage
New Member
Posts: 6
Country: USA

Re: Drop down box Not working

2010 Version of ACT

Windows 7
Yes it is a shared database but no one else is having the same issue.

Nothing is displayed when I try to click on the dropdown.

 

Thank you!

Platinum Super Contributor
Posts: 5,275
Country: USA

Re: Drop down box Not working

This may be due to customized monitor DPI settings.  Here is an article with instructions for setting DPI to default: KB Article 25721

Greg Martin
Sage
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Drop down box Not working

ACT!2010 is not complete version info-

Do you have curr version running on all systems- have all the current srvc packs / hot fixes been applied?

Me thinks you should be on svc pack 1 hotfix 5? find out here

http://download.act.com/support/downloads/ACT-2010-Product-Downloads.html

 

Have u tried running ACTDIAG ( rebuild options) onthe affected databases?

Close ACT!

Start

Run

ACTDIAG

select desired db

run the rebuild options

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/19675/~/how-to-access-the-act!-diagnostics-...

cheers - fsb

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
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