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Double Look wiped out Act 2009 (11.0) database

bkb
New Member
Posts: 2
Country: United States

Double Look wiped out Act 2009 (11.0) database

I have ACT! 2009 and when I downloaded Double Look 2.0 it erased my entire database.  Has anyone else had problems with Double Look?
Bronze Elite Contributor
Posts: 2,545
Country: New_Zealand

Re: Double Look wiped out Act 2009 (11.0) database

What do you mean erased. How many records are in it now versus before? 

Graeme Leo
Xact Software - consultants and developers
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bkb
New Member
Posts: 2
Country: United States

Re: Double Look wiped out Act 2009 (11.0) database

I had 471 contacts and I could not get into the database after installing Double Look.  I have called the ACT! Support group and they asked me to call the Double Look Support, who told me they couldn't find where I had purchased the Double Look through Sage, so they would not help me.

 

I have now uninstalled ACT! and although I can find the files on the computer ---- I am unable to open ACT! database at all.

 

I will call ACT! Support again tomorrow.