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Does any one have this set up? Trying to make this work.

Tuned Listener
Posts: 58
Country: USA

Does any one have this set up? Trying to make this work.

Board,

I have the following:

   ACT 2013 Pro

   Laptop - dell latitude, solid state hard drive, 8 gb ram, i5 2.5 ghz processor

   Northwoods Sales Automation Bundle

 

I would like use a VOIP wireless headset intergrated with ACT.  I would like to create groups of contats to follow up with and simply click to call them via VOIP.  At this point, I feel a bit confused about what to do, so would like to ask for those with more experience with such a set up.

 

I am a 1 man insurance shop, but may expand in the future, however at this point would like to run everything off my laptop to be as mobile as possible.

 

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Does any one have this set up? Trying to make this work.

There are a number of ways to do that... I'm currently using itDial and Skype
Tuned Listener
Posts: 58
Country: USA

Re: Does any one have this set up? Trying to make this work.

Mike,

Is there some way to test your internet connection/quality to see if Skype will work well.  My concern is the quality of connection will be poor because I live a in rural area of North Carolina (USA).  I would not be able to use skype if the connection quality was poor or I keep dropping calls due to my DSL carriers bad signals.  As it is now, I will lose internet connection a couple times a day with my carrier.

THanks

Rusty

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Does any one have this set up? Trying to make this work.

It should be worse than any other VoIP system ... You should download, install it, and give it a try

But, if your DSL is losing connection, I'd stick to a normal phone, not VoIP
Tuned Listener
Posts: 58
Country: USA

Re: Does any one have this set up? Trying to make this work.

Mike,

What is the cost of itDial?  I cannot find it anywhere in US$?

 

I found:

http://www.exponenciel.com/actaddons/actaddon.aspx?ID=138

 

Not sure if it will do what itdial will?  I downloaded it and it creates the pop up for history, but not making the call (email into their support).

 

I would like to use one that will find the contact calling in.

Thanks

Russelltw

Tuned Listener
Posts: 58
Country: USA

Re: Does any one have this set up? Trying to make this work.

Found out from the company the above linked software will only handle dialing out with skype from ACT.  May have to go with DialIT to get the call in feature.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Does any one have this set up? Trying to make this work.

[ Edited ]

What about http://www.calloncrm.com/  ? I have not used them yet? It works with Skype.

 

For Making outbound calls in ACT!, I use magic jack and a 56k v.92 voice capable modem inside my pc's and I do not require any additional ACT! add-ons to get my dialer button to work. Magic jack also has a add-on button for outlook so you can dial call from outlook contacts.

You can use a AT&T Phone system from Wally mart - has Bluetooth feature.

 

www.nettalk.com is a competitor to magic jack.

 

I don't know of a way to have incoming calls answered by a phone and logged into ACT! history?

Possibly use ACT! / Tools / Timer while on a inbound call? Then when call is over, stop timer to log to contact history?

 

Goto www.speedtest.net  to check internet speed. 

Notes:Click the Begin Test button( not the start now button).

Ping quality should be under 100ms - miine usually runs around 41ms ping.

 

cheers - fsb

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Tuned Listener
Posts: 58
Country: USA

Re: Does any one have this set up? Trying to make this work.

Hey Bill,

DialIT will recognize incoming calls from your database.  Although it's not as clean an interface as I would like, it definitely does what I need it to, and it's a one time charge (not ongoing like some other software).

 

I picked up a new modem from my provider and it made all the difference in call quality.  Now I use skype for work and LOVE it.  Getting closer and closer to a paperless and truly mobile office....

 

Thanks

Rusty

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Does any one have this set up? Trying to make this work.

[ Edited ]

Rusty,

 

You are welcome and Thanks for the feedback.

It has been a while since I tried DialIT as it conflicted with my Fax Software(Faxtalk) driver.

I may give it a try again. I would like to test the incoming call feature. 

 

I will prob also try Call On CRM  to compare as they also claim to have  incoming call feature for ACT / Skype.

It is $120 to own http://www.calloncrm.com/Products/CallOnCRMInformation/tabid/284/Default.aspx 

 

PS: I'm, confused - Whats the difference in ITDial and DialIT?

This link from GL reads DialIT on the box lable image http://www.glcomputing.com.au/main/56/1 

 

 

Cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Tuned Listener
Posts: 58
Country: USA

Re: Does any one have this set up? Trying to make this work.

I think they are the same.  I just typed it in wrong....