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Does Synch with Outlook contacts update contacts, or just add new ones?

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Copper Super Contributor
Posts: 110
Country: USA

Does Synch with Outlook contacts update contacts, or just add new ones?

Hi,

 

I have auto synching between Act 2013 and OL 2010 set up.

 

Recently a customer moved to a new location.  I updated the address in Act, but noticed despite synching a few times the address was not updated in OL.

 

So, am wondeirng if this is normal, or is there an error.  I synch one way, from Act to OL, and use Act as the master database.

 

Fundamentally, does Act just insert new contacts, or will it also make changes to existing ones?

 

Mike

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Nickel Super Contributor
Posts: 824
Country: USA

Re: Does Synch with Outlook contacts update contacts, or just add new ones?

It should synchronize changes to the Outlook contacts.  What is the exact build of Act! you're using?  you can find this by going to Help>About Act!, and tell me what version of Act! is states there.

Billy Clark
E: Billy.Clark@kqc.ca
P: 800-857-0558 x334
Act! Certified Consultant
MaaS Certified Consultant
World’s #1 Act! Reseller!
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Highlighted
Copper Super Contributor
Posts: 110
Country: USA

Re: Does Synch with Outlook contacts update contacts, or just add new ones?

Billy,

 

Appreciate the reply.

 

Am using Act ver 15.1.108.0

 

Am synching to OL 2010.

 

Mike