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Documents Tab

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Copper Contributor
Posts: 51
Country: USA
Accepted Solution

Documents Tab

Why when I click on the Documents tab, a screen comes up saying that ACT has stopped working and will close and Windows will try to provide a solution which it never does. I have Sage ACT! Pro 2013 Version 15.1.108.0, Hot Fix 4.

 

Thanks, all.


Accepted Solutions
Solution
Accepted by topic author acho7
‎05-21-2016 05:00 AM
Nickel Elite Contributor
Posts: 934
Country: USA

Re: Documents Tab

may not need to reinstall act? you can find out after you get your .net stuff in order.. ?  Smiley Happy 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html

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Employee
Posts: 18
Country: United_Kingdom

Re: Documents Tab

Hello,

This might be linked to a .NET update, have a look at this KB for more details:

 

http://kb.swiftpage.com/app/answers/detail/a_id/38261/kw/documents%20tab

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Documents Tab

Manually check for windows updates.

Start

Programs

Windows update

 

or access windows update from control panel.  Smiley Happy 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 51
Country: USA

Re: Documents Tab

Thanks.  Here's what I get: Windows update error 0X80070057(2016-05-17-T-05_00_28P)    Not Fixed

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Documents Tab

[ Edited ]

What operating system do you have and what type of pc?

 

Note: Post above  from Tom Pattyn may be the solution needed?

 

You may try running scan disk first but here is some info I found in a google search;

http://www.wiki-errors.com/wiki-errors.php?wiki=0x80070057

 

http://answers.microsoft.com/en-us/windows/forum/all/problems-with-update-0x800700572013-05-15-t/ac1...

 

Smiley Happy

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 51
Country: USA

Re: Documents Tab

Windows 7 on a Lenovo laptop.

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Documents Tab

[ Edited ]

When you view your control panel / programs features,

you should be able to see what version of  Microsoft .net framework you have  installed.

if you have version 4.6.1

 

you may need to follow the act2013 part of Toms reply above

In Act! versions 2013 and older, this issue can be resolved by removing the Microsoft .NET Framework 4.6.1 update.

 and here  is how to uninstall a windows update

http://windows.microsoft.com/en-us/windows/remove-update#1TC=windows-7

 

You do need Microsoft ,Net framework - just the previous version.

Smiley Happy

 

 

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 51
Country: USA

Re: Documents Tab

I show 6 Microsoft .NET Framework 4.6.1 updates, no others.  Do I remove all 6 or just the most recent?

Nickel Elite Contributor
Posts: 934
Country: USA

Re: Documents Tab

Wowser.. I would only be guessing, but I would think you need to remove all of them?  4.6.1...?

Not even sure how that could happen but make sure you back up your act databases and personal files.

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://fillstaff.com/backupfolderspro.html - FREE
BIG ACT! LAYOUTS for Larger Monitors www.bigactlayouts.com
Protect your Files & Folders with Folder Lock Pro by New Software http://download.cnet.com/Folder-Lock/3000-2092_4-10063343.html
Copper Contributor
Posts: 51
Country: USA

Re: Documents Tab

If I remove all the 4.6.1's, what previous version would I replace them with?  4.6?  4.5?