03-09-2009 05:02 PM
We are going to get ACT for our non-profit and I used ACT years ago.
Do we have to interface with Outlook? If not, where do I find the information about setting up?
03-10-2009 05:36 AM
I can comment on Act's email with Outlook -- we don't synchronize Act and Outlook calendars or contacts, if that's what you're asking about.
Whether you need Outlook for email depends on two things: your Internet service provider and whether you want HTML email.
Comcast, for example, requires that POP3 email be sent via a nonstandard smtp port (587 versus 25). The Act email client does not let you choose the smtp port. Outlook and Outlook Express do let you choose the port. (Other -- nonMicrosoft -- email clients may also allow choosing the port, I've not tried them.)
We use Comcast so for us the choice was between Outlook and Outlook Express. However, using Outlook Express with Act does not support composing HTML email messages, whereas Outlook does. Since we need to control the smtp port and want HTML rather than plain text, we chose Outlook.
Finally, Outlook 2003 and 2007 do not work properly with Act 2009 in that the Outlook process (Outlook.exe) does not terminate when you close Outlook. The workaround is to use Windows Task Manager to close the process or buy an Outlook addin that closes Outlook.exe to close.
As for configuring the Act Email client, Act has a wizard to step you through it and the help file has details.
03-10-2009 06:19 AM
On most of our systems, we keep ACT! separate from Outlook. No need to interface them for most of our needs.
Cheers - FSB
03-10-2009 09:03 AM
03-17-2009 08:28 AM
I have our webpage hosted by godaddy.com and I have pop3 connection with outlook. When I get my ACT 10. , can I set up a pop 3 account like I did with Outlook, but not use outlook?
The reason I want to avoid Outlook is that I bought it off the shelf and there is a glitch and I have spent 40+ hours on the phone with Microsoft and I am going crazy.
03-17-2009 11:19 AM - edited 03-17-2009 11:20 AM
Only if you can use these ports pop3:110 SMTP:25. Our email is hosted by our web host which is different from our ISP. We need to use SMTP:587 to get past our ISP
and access our host. ACT doesn't allow this so we have no choice other than to run Outlook in addition to ACT! So far the integration is not living up to the hype!