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Disable the automatic update of First Name and Last Name from Contact field

Copper Super Contributor
Posts: 88
Country: USA

Disable the automatic update of First Name and Last Name from Contact field

[ Edited ]

Is it possible to disable the ACT! feature that automatically formats the First Name and Last Name fields when a Contact name is added/updated?

 

I am running a Sync service with Outlook. Whenever an ACT! contact record is updated, it wants to reset the First Name and Last Name fields from the data in the Contact field.

 

The problem is that I want to have a Contact "Joe and Mary Smith"  saved as: First Name "Joe and Mary", no Middle Name and the Last Name "Smith". Currently, ACT! saves the fields as First Name "Joe", Middle Name "and Mary" and Last Name "Smith".

 

Is it possible to disable this feature? If not, I am requesting that the ability to disable this function would be a Preference choice in ACT!

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Disable the automatic update of First Name and Last Name from Contact field

No it can't be disabled and has been a feature of the ACT! program since ACT! for DOS. You have the option of forcing the parsing of the contact entry.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Copper Super Contributor
Posts: 88
Country: USA

Re: Disable the automatic update of First Name and Last Name from Contact field

I am asking ACT! to make the parsing an option for this software.

Platinum Elite Contributor
Posts: 6,651
Country: USA

Re: Disable the automatic update of First Name and Last Name from Contact field

For what it's worth I don't think that would ever happen. The system first name and last name fields are used internally many places in the program and those would be effected by disabling the automatic parsing.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Bronze Super Contributor
Posts: 1,679
Country: Australia

Re: Disable the automatic update of First Name and Last Name from Contact field

The way we deal with this is that we enter Joe and Mary as the Salutation, but the Contact as Joe Smith

This means that when we use a template we insert the Salutation field:

 

Dear Joe and Mary,

 etc etc.

 

Ben.