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Different Accounts Under One Name Combining Data

New Member
Posts: 9
Country: USA

Different Accounts Under One Name Combining Data

[ Edited ]

Hello,

 

Our company utilizes  "ACT! by Sage 2010 Version 12.0.409.0, Hotfix 3"

 

We are experiencing a problem where two different accounts that are on the same person, but for different reasons, are combining some data. The accounts add together the account balance for both accounts, and combine them into the same account number. The database shows that the given person has two accounts, but it has combined the debts from the two (or more) situations and issues them the same account number.

 

This has happened to multiple people in our system that have more than one account, it was noticed by our staff over the last three weeks.

 

Is this a common issue, and is their any way to separate the accounts again automatically? I will be out of the office until Monday 5/15 to continue working on this issue.

 

Thanks,

Garrett

IT

Baseline Financial

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Different Accounts Under One Name Combining Data

Where are they being combined?

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
New Member
Posts: 9
Country: USA

Re: Different Accounts Under One Name Combining Data

The fields in the account are combining data for people in the database that have more than one account. The account balance and related fields are beinc combined into one account number.

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Different Accounts Under One Name Combining Data

Garrett -

 

Please help clarify:

  • When you speak of "accounts", are you speaking of ACT! Company records?
  • What does this mean: >>>"The accounts add together the account balance for both accounts, and combine them into the same account number."<<<
  • Are you using any addons?  If so, which ones?