05-11-2012 01:23 PM - edited 05-11-2012 01:24 PM
Our company utilizes "ACT! by Sage 2010 Version 12.0.409.0, Hotfix 3"
We are experiencing a problem where two different accounts that are on the same person, but for different reasons, are combining some data. The accounts add together the account balance for both accounts, and combine them into the same account number. The database shows that the given person has two accounts, but it has combined the debts from the two (or more) situations and issues them the same account number.
This has happened to multiple people in our system that have more than one account, it was noticed by our staff over the last three weeks.
Is this a common issue, and is their any way to separate the accounts again automatically? I will be out of the office until Monday 5/15 to continue working on this issue.
05-11-2012 01:37 PM
Where are they being combined?
05-11-2012 01:44 PM
The fields in the account are combining data for people in the database that have more than one account. The account balance and related fields are beinc combined into one account number.
05-11-2012 01:48 PM
Please help clarify: