12-16-2011 11:53 AM
I am using the ACT Dialer in Act 2010 (and an external USB Modem since my laptop does not have a phone jack anymore). I am able to dial most phone numbers from ACT, however for some contacts I get "Object reference not set to an instance of an object". After clicking OK 4 times, the dial pop up appears but with "Dial" grayed out. I was not able to determine what the contacts behaving this way have in common.
12-16-2011 12:22 PM
01-25-2012 06:12 PM
I followed instructions regarding changing my format for phone fields by copying the info in the field to another field then formatting the phone field like I wanted and leaving no numbers in field. I then copied what I saved back to the correct formatted phone field and it changed my format like I wanted for my entire database. This worked wonderfully.
My problems now is it is giving me the same error as described by the user above- object reference not set to an instance of an object - when I use the dialer.
I experimented with another database where I did not copy and reformat the phone fields and it works perfectly. I then copied and changed the phone fields in that database and now I get the same object reference error. I also tried to format the field back to a different format and that did not fix it.
It appears once the field is changed using the copy and replace method the dialer never works correctly.
I also deleted my software and reinstalled, restored the database with a new name and deleted and recreated my Preference files.
If I click past the error message a few times the dialer works correctly but that is too much work and defeats the ease of dialing.
Can anybody assist please?