01-21-2010 03:22 PM
I know that ACT! no longer "supports" 2009 w/ Win7 x64, which I upgraded to and reinstalled ACT! 9.
However, what happened from 2009 to 2010 and Vista to Win7 that the Dialer in ACT! no longer functions?
Bought a PCI modem (TrendNET) and installed. The drivers are for my Win7 Ultimate x64.
Windows Dialer recognizes it and works.
Outlook 2007 can make calls using it.
Another comm app also works. The Modem diagnostics is happyl everyone is happy except forACT!
ACT! 2009 is the only one that doesn't function. What's up?
When I open ACT! in Contact view, the Phone icon is grey. Switch to List view and the Icon becomes active, but nothing happens when clicked.
The Dialer app has a checkbox to allow it to control apps that want to make voice calls.
Is there a list detailing the files that should be installed to make ACT! play nice with wthe MS Win7 Dailer app?
I even installed Asterisk Activa TSP x64 to see if that would work. Nope.
Does anyone have an suggestion? Maybe a Reg mod?
Would un-installing ACT! and then re-installing help, as the modem was intalled after ACT! was?
Thanks. Bought the modem just for ACT!
01-22-2010 05:05 AM
01-22-2010 07:55 AM - last edited on 01-22-2010 08:07 AM by ghollister
The solution you recommend in every scenario may be great for some folks, but do the math.
$160 for ACT! ...$160 for itDial??
ACT! comes with the dialer interface. Very basic to just dial phone numbers. I don't even have that at the moment.
Could someone please list the files that are associated with the dialer so I can make sure my pc has them installed? Are there any reg entries associated with the ACT dialer interfacing withthe MS dialer?
01-22-2010 08:10 AM
01-22-2010 08:29 AM
Thanks Roy, for taking the time to answer.
As I mentioned in original post, the MS Dialer in Win7 Ultimate x64 works just fine.
Works fine in Outlook 2007, listing all numbers for contact and dialing them.
The Dialer.exe program works fine.
I don't understand your comment "...Check to see if the Windows dialer works, if it doesn't that is what you ned to troubleshoot because unless the Windows dialer is working the ACT! dialer can't work..."
ACT! Dialer does not play nice.
When ACT! is opened in Contact View, the Dialer is grey.
In Options, Communications, the dialer is enabled.
If I switch to List View, the dialer goes active (not grey) but nothing happnes when I click on it. Stays Actibe when I switch back to Contact.
The app TAPI Phone Dialer by JulMar Technology works fine. When I click on Start Session, this text shows up:
Forced to open line with media mode DataModem
Maybe this could be the problem. I don't know.
That is why I asked for a list of files that should be present for the ACT! dialer interface to work with MS Dialer. Maybe something is missing.
01-22-2010 08:30 AM
01-22-2010 08:40 AM
I am going to guess I posted while you were writing; thus you didn't see my post where I state that I used the phone.zip contents. It is TAPI Phone Dialer.
I guess I am left with the ususal ACT! tech suggestion; uninstall and re-install.
01-22-2010 08:42 AM
So Phone.zip could or couldn't dial?
I have seen quite a few issues with various apps using the Win7 TAPI
01-22-2010 08:55 AM
Phone.zip (aka TAPI Phone Dialer) works just fine.
Looks like ACT! is one of thoses programs that doesn't play nice with Win7. Maybe I should look at the file differences between ACT! 9 and ACT!10 to see if I find a com .dll or app difference and copy it (them) over to ACT! 9....
|From Drop Box|
01-22-2010 09:17 AM
And when you dial with Phone.exe?
You might also check this ACT! Knowledge Base article -
Also, I assume you have enabled the dialer as per this ACT! Knowledge Base article -