Help... I have an issue with trying to install ACT on my machine now. I recently downloaded the trial version of ACT Premium for Workgroups (2008). I am in the process of evaluating potential solutions for our company. I wanted to try the basic ACT 2008 but I cant install. Let me preface by saying that I am a long-standing ACT user for the last 6 years. I own every version up to the latest, which we have yet to purchase. The issue is that it keeps detecting and earlier or later version (if i try to install version prior to 2007). It says that the can co-exist but it then directs me to remove the other version. I have done everything humanly possible to remove all ACT programs. I have used the add remove feature, search features, external software. All I want to do is install the 2008 basic trial so i can evaluate it. or at the very least install an older version that we own as a temp fix. I also saw on an earlier thread issues about the customer support. I second this! There are no incentives for long-term relationships with ACT/Sage. The support staff are extremely rude and in most cases speak very broken English (as if your issues are not frustrating enough). I have sent letters and complained, but to no avail. The thing is I LIKE the software and would probably continue to use exclusively - but we are definitely shopping around now. Please help. I am powerless with out my contacts.