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Details muddled after adding history to contact lookup.

New Member
Posts: 2
Country: United_Kingdom

Details muddled after adding history to contact lookup.

I did a lookup of 35 contacts, selected them all and wrote a history as a group for an email sent, but it is showing the wrong details for the contacts. For example:

 

Adam is from Company A: when you look at his history it has Company B listed for that specific entry only. If you look at Company A's history, it has the contact for the entry a Charlotte from Company C.

 

All the histories seem to be in the right places but have muddled the names/companies.

 

Why is this? Is there a way to resolve without entering each history seperately? I often do group histories and that woul dbe most inconvenient.

 

We are running ACT 2007 I believe.

 

Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Details muddled after adding history to contact lookup.

Have you tried running maintenance?
Have you tried running an ACTDIAG repair ... download ACTDIAG v15 from the KB and use that for the repair.

If still having an issue, post the exact version/build from Help | about
If multiple users, check all have the same build