02-26-2013 08:45 AM
We have 3 computors in the office that run ACT! Sage 2008 10.0. We have a Server that 3 machines run off of. We have been running it with a designed layout showing what information we input such as Sales volume, business mix, equiptment type etc.
When we log into ACT! each morning and look up a Contact, the contact page/ view showed these and then halfway down the page it had the pane running accross with Notes on the left and then several tabs such as alternate contact , Home Address etc.
We only used the Note section and added notes with each call/contact made etc.
One of the Machines didn't Display this section at all. It was basically all void/solid with the ACT! theme color showing no notes or tabs or anything, just the customr contact name and above data we inputted.
So I started playing around on it as the person on that machine need to input Notes like everyone else was.
I clicked on Design Layout on the top right, just clicked to view it and check it out and now it. did a few click, exited of here and now I get an Error Display code on all contact on ALL 3 machines.
I tried a few other things and now our main uptop customer info is limited to basic informaiton and all our previous fields are gone.
I am frustrated that this has occurred and it seems Sooooooooo Simple, can someone help me at least get back to normal?
02-26-2013 09:47 AM
This is me SR71 again,
Basically I am trying to having the veiw page for our Contact page re-setting back to origional now.
Trying to get one machine to have the Notes sections and tabs below is secondary.
02-26-2013 03:56 PM
I suspect that the machine where the problem first started has the video driver set to large fonts. If so setting it back to normal fonts will help the problem but likely won't completely fix them.
02-26-2013 04:44 PM
Thanks Sooooo much for reaching out!
I will try that. My more immeadiate concern is how I lost our Current (old) page view of our Contacts by messing (slightly I say Slightly) messing around with Define Layout tabs. Is there anyway to get our old view back in a simple way as now it shows our customers contact info with none of our Custom Fields, its all ACT! Basic contact fields. I don't know how I got it to change the view but one would think you could go back and undo and BAM! I am back to where what it was??
Thanks again for helping
02-27-2013 06:18 AM
To get back to the layout before it was updated: If you have a backup of your database created before the layout was updated, you can restore the backup using the 'Restore As' option (creates a new database), then replace the layout in your main database with the file from the restored database. (Restore: File > Restore > Database > Restore As > enter new database name).