11-11-2015 12:21 PM
At a new job and the new boss sent me a recurring Outlook calendar invite for his weekly call. The start date for the activity is November of 2013.
When I synch Outlook to Act, Act of course now loads two years of past activities into the My Contacts activity tab. The call for next Monday isn't shown in my activities tab, but the weekly call from 2013 is.
My manager resent the invite to me in an attempt to start from scratch again, however I cannot adjust the invite start date without first accepting the event, and if I accept the event then it will synch with Act (problem #3 above).
What am I supposed to do with this?? Having two years of past Activities perpetually in Act is not workable.
If the only solution is NOT synching this particular activity to Act I am OK with that, but I am not clear if that is an option..
Act 2013, Outlook 2010 running Exchange something or other. I am the only Act user in the company.
11-12-2015 12:51 PM
Stan's Activity Deleter will do this for you I believe: http://www.adsprogramming.com/products.htm
11-13-2015 11:35 AM
Original poster here with what I ultimately did to correct this. In the end I:
Deleting the past event appearances in Outlook seemed to do the trick. Act is showing things correctly. Act synched with the revised start date, and did not see any past activities, so it shows correctly under the My Record Activities tab now.
What troubles me is Act is configured to only synch seven days back from today, but despite that setting it still imported two+ years of an activity. Maybe I have something set up incorrectly but that setting in Act I would have expected to prevent this whole episode form happening in the first place. I am wondering if that seven day setting only applies to events created in Act and then pushed to Outlook, not the other way around. .
Anyway, maybe it will help someone else....
11-17-2015 10:08 AM
Never mind, this actually did not work.
The next day, after the sync, Outlook had populated all two years back into its calendar. I deleted all of them.
Everything looked fine.
Then today Act got populated with several dozen of them, meanwhile the entire event disappeared entirely in outlook, both in the past and the future.
I had adjusted event start dates in both Act and OL.
Just bizarre behavior overall.
11-18-2015 05:41 AM
You're not logged into Outlook integration with the same Outlook profile on multiple pcs are you? I have seen that cause some pretty strange problems.
If not, it could be a problem with the Act Metadata files which store information on which events have already been scheduled so the program knows what to sync and what has already been sync'd.
I would probably call the support team who can troubleshoot your problem and see if this is the cause.
11-18-2015 06:27 AM
Just adding my 2 cents worth.
My environment includes Outlook, Exchange, and Microsoft CRM Dynamics.
While I tried to do the Outlook Sync, I also ran into several issues of duplicate entries and unable to delete appointments.
I do not have a solution, but this is how I changed my behavior.
Still, the marriage between ACT and Outlook continues to have a hiccup or two, but for the most part, this works just fine for me.
Well, this is my two cents worth, and I generally receive change back. I do hope it helped a little.
11-18-2015 06:34 AM
Thanks for this...will likely take some of your guidance, especially your fifth bullet point and limiting "integration" to just that.
Peters comments above reinforce a new strategy as I use Outlook apps on my iPad and iPhone and as he suggests that is probably the root of the issue.
11-18-2015 06:38 AM
Had not thought about this, but excellent point. I use the Outlook app on my iPhone and iPad, and more than likely that is what is causing the problem as I am logged into those applications. I had not used the iOS app's before starting this new job a few weeks ago, hence why I was not having issues with my previous Act deployment.
Really appreciate your pointing this out, had never occurred to me.
Adjusting my strategy as John suggests below.