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Deleted Contacts do not show up on My Record History

Copper Contributor
Posts: 6
Country: USA

Deleted Contacts do not show up on My Record History

I am discovering that several contact records are gone when I do a specific search, but they do not show up as a deleted contact on My Record.  I don't know what other ones are missing until I do a search and the record does not appear.  I am running Act Pro 16.  I have over 14,000 records.  I recently installed Handheld Contact a few weeks ago, but don't delete contacts on the phone.  I don't know if that sync would have anything to do with it?  They say no.  Ideas on how to find the records or which ones were deleted so I can try and recreate them?

Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Deleted Contacts do not show up on My Record History

Mike1 - Are you the only user?


David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 6
Country: USA

Re: Deleted Contacts do not show up on My Record History

Yes.
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Deleted Contacts do not show up on My Record History

You could do a "Restore As" from a backup you did before the contacts disappeared.and name the restored database as anything but the name of your working database.

You can then check for the contacts you think have disappeared and copy them over.

HTH

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 6
Country: USA

Re: Deleted Contacts do not show up on My Record History

I did that. I have a rolling 5 day back up to an Iomega, but unfortunately the contacts were gone prior to oldest backup. I realize you can't get back deleted contacts unless you restore, but the problem is I don't even know what's gone until i do a search and it doesn't come up. I'm really just trying to find out which records are gone. Have you encountered records deleting without a matching history record of the deletion?
Bronze Super Contributor
Posts: 1,543
Country: United_Kingdom

Re: Deleted Contacts do not show up on My Record History

Sorry but I've never heard of records disappearing without reason.

For other Act! Consultants I will ask them to respond if they've ever heard of this happening.

David Shaw
Act! Certified Consultant since 2001
Office:    +44 (0)1483 714507
Mobile: +44 (0)7977 567 318
E-Mail:    dshaw@act4u.org 
Copper Contributor
Posts: 6
Country: USA

Re: Deleted Contacts do not show up on My Record History

Thanks