11-02-2011 04:40 PM
I am not aware of a specific product that has been created to manage your specific industry.
That doesn't mean it's not possible to build one yourself. ACT! is very flexible out of the box. If you want to pay someone to do it for you, there are many of us that would love to talk with you.
11-02-2011 05:44 PM
I have been involved with a number of clients using ACT! for this purpose and the first thing you need to know what are the legal requirements to go through the process and then look to building in this process into ACT!.
In some cases where you are managing multiple actions against a single contact you will need to look to building some custom tables and there are a number of tools to do this although you need to use one which also offer merege capability to Word from the custom tables.