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De-Registering Act v18

Copper Contributor
Posts: 27
Country: USA

De-Registering Act v18

Just a quick question, have Act v18 and was trying to register my version on a new laptop. Was unable to register it, so spoke to customer service. They told me I have used my key 4 times. They still allowed me to use it on my new laptop, but my old one has since been formatted by my employer. Is it possible to de-register a Act Pro account? Not remove a user, but remove the "key" from your Act account?

Hope this makes sense to someone, thanks.

Act! Pro Version
Microsoft Office 365 32bit
Private Database (Local Only)
Windows 10
Posts: 4,041
Country: United_Kingdom

Re: De-Registering Act v18

Hi There,

Act! serial activations are cumulative. They are not counted as active registrations, and therefore cannot be de-registered in the manner you describe.
If you need to activate a new machine with your serial number, and you have hit the activations limit for the serial, our technical support team can help you activate the serial after understanding some information about your individual situation.