07-29-2013 08:44 AM - edited 08-22-2013 06:45 AM
I have been using 2011 Pro for over two years. All of a sudden now I can not view anything.
The database does load, but then ACT minimizes itself. I can not view anything, The ACT icon is visible at the bottom. The alarms do pop up, and I can reschedule or delete them; but I can not view my Database, Database seems intact.
OS: Windows 7 Home Premium
Help please !
08-22-2013 12:25 PM
Thanks very much !!
Oh boy - I owe you a six pack. Your last solution worked (Sage ACT outside the viewing area) ! Wish I had known that before.
Just FYI: No I have not changed or added the monitor.
A huge thank you FSB. I really do appreciate your patience - I learned a lot. By the way, now the version shows 18.104.22.168 so it looks like I am up to date.
Just so you can help others, I wanted to let you know that I tried all of the below:
Nothing worked - so it was down the the viewing problem.
Again a big thanks. Keep up the good work.
07-31-2013 08:19 AM
If you rite mouse clicky on the ACT! icon is there a Restore option?
What if you rite clicky on the ACT! icon and select run as administrator?
Perhaps you need to turn OFF User Accounts Control ?
Manuually Check for Windows Updates and see if there are some .net framework items needing installed?
If above suggestions fail, have you tried running ACTDIAG db rebuild options? cheers - FSB
08-22-2013 06:26 AM - edited 08-22-2013 06:46 AM
Thanks very much FILLSTAFFBILL. Sorry for the long silence. I have been out of town.
HELP anyone !
May be I can uninstall and install ?
08-22-2013 07:15 AM - edited 08-22-2013 07:57 AM
Ok but first, just to confirm - Did you Manually check for windows updates?
Also what is the exact complete version of your ACT!2011? reference Help / About
Do you have most recent service pak/hotfixes installed?
You should be on service pak1 / hotfix6
reference download center link http://download.act.com/support/downloads/Sage-ACT-Pro-2011-Product-Downloads.html
Also reference -ACT! is minimized kb article
if all of the above options did not resolve, close act2011
start / run / actdiag / database / database list
select button onleft of desired db name and rite click
Run the Rebuild database Options( 5 of them in your case).
goto your my documents / act / act data / databases
desired db fodler and open the .adf file type instead of the .pad
08-22-2013 08:16 AM - edited 08-22-2013 08:33 AM
I will let you comment on the above; and then move to your second para.
Thank you so much again.
08-22-2013 08:28 AM - edited 08-22-2013 08:32 AM
Use the link to the download center I provided in prev post. all users/pc's should be running same exact versions.
The way to check to se if oyu have current services paks and hotfixes is to look in your ACT! help / abouut , then visit the download center. -
then after applying the act stuff - manually check for windows updates- things like .net framework stuff may apppear?.
also your act version is networkable - create a remote database for your laptop and then you can keep it in Sync.
Let me know if you need assist with that after you resolve curr issue.
see what that does. - fsb
08-22-2013 08:42 AM
Thank you again.
08-22-2013 08:51 AM
Just the item at the top of list at download center page
service pak 1 - hot fix6 USA English. - do this on each pc running act2011 pro - fsb
|12/16/2011||Sage ACT! 2011 SP1 Hot Fix 6||ACT2011SP1HF6.exe||34100 KB||How to Install Sage ACT! 2011 SP1 Hot Fix 6|
08-22-2013 10:10 AM - edited 08-22-2013 10:22 AM
Thank you for your patience.
Looks like I did not have SP1 on this computer so I applied that first (since it would allow me to apply Hot Fix 6).
I applied Hot Fix 6 and now it won't open at all. It says:
Could not load file or assembly :ACT Framework Version = 22.214.171.124"
Any ideas ? See below - I just edited this post.
Now it is back to the same - meaning it loads but I can not view my database. The bottom icon still does not have "Restore" option.