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Database detach

Copper Super Contributor
Posts: 96
Country: United States

Re: Database detach

Source of error is MSSQL$ACT7
Platinum Elite Contributor
Posts: 14,595
Country: Australia

Re: Database detach

Sounds like some sort of permissions issue... but can see that a SQL issue would remove files like PAD or backups

For what it's worth, that error has a number of Google options:
https://www.google.com/search?q=Performance+counter+shared+memory+setup+failed+with+error+.+Reinstal...
Platinum Elite Contributor
Posts: 14,595
Country: Australia

Re: Database detach

BTW: What OS?
If Vista or win7, you might try disabling UAC
Also, if the database in the Users folder, create a folder like C:\ACTDATA and put the database there
Copper Super Contributor
Posts: 96
Country: United States

Re: Database detach

Win 7 32 on this computer. I've been fooling with the google answers for 2 days and sharing frustration you see there. I'm going to uninstall and reinstall the whole batch when I get home. I really dislike SQL. Most problems I have with ACT seem to originate there.
Platinum Elite Contributor
Posts: 14,595
Country: Australia

Re: Database detach

I'd try the two suggestions I made first.

Also, what version/build of ACT! (from Help | about)?
Copper Super Contributor
Posts: 96
Country: United States

Re: Database detach

I run as administrator and only user. 12.0.409.0, Hotfix 3. I've tried other folders. Thanks.
Silver Super Contributor
Posts: 2,329
Country: USA

Re: Database detach

I think Mike meant that he "can't" see where SQL would delete the files.  I can't either.  I suspect that you have a rather nasty virus on your system.  I would go to eset.com and f-secure.com and run their online scanners.  That might not be enought though because you might have what is known as a rootkit virus.  In that case Microsoft has a bootable disk that you can create that might remove it.  You will need to create the bootable disk on some other system that you know is clean.  Here is the link to Microsoft's bootable disk.

 

https://connect.microsoft.com/systemsweeper

 

AVG makes one too that I've used with success before to get rid of a rootkit virus.

 

http://www.avg.com/ww-en/avg-rescue-cd

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
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Stan Smith
ACT! Certified Consultant
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(205) 222-1661
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Platinum Elite Contributor
Posts: 14,595
Country: Australia

Re: Database detach

BTW: in Win7, you're not a real Admin unless UAC is disabled or you right-click on ACT! and select "Run as Admin"

Also, while not related ... when you fix it, you should get the SP1 update to 12.1 and then the latest Hotfix for 12.1
Copper Super Contributor
Posts: 96
Country: United States

Re: Database detach

Thanks to both of you. I only run act as administrator when I'm forced to (updates, etc.) I've run a root kit, and I'm behind a pretty good firewall but I'll try the suggested sites.
Copper Super Contributor
Posts: 96
Country: United States

Re: Database detach

Ran the scans--I'm clean. Thanks again.