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Database could not be accessed error …. SQL server issue

New Member
Posts: 2
Country: USA

Database could not be accessed error …. SQL server issue

This is my first post to this forum so please excuse if I am not following the appropriate procedures or format.

 

When I try to start the SQL Server (ACT7) service I get error code 214-668-5628 "Windows could not start the SQL Server (Act7) on local computer". Also the SQL Server agent (ACT 7) is not started and will not start as well with  error 1068: "the dependency service or group failed to start”.  

 

Upon using the actdiag it appears that the SQL Server database cannot be started/accessed.

 

Does anyone have any advice on how to resolve this?

Copper Elite Contributor
Posts: 231
Country: Germany

Re: Database could not be accessed error …. SQL server issue

Hi Don,

 

unfortunaly you did not mention what ACT & Windows Version you are using.

if you are using a older ACT version with a new OS this might be the issue.

 

regards

 

Ingo Lange

 

 

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040
New Member
Posts: 2
Country: USA

Re: Database could not be accessed error …. SQL server issue

sorry for teh delay ... travelling....still cannot start the SQL Service

 

currently running:

ACT Pro 2011

MS SQL Server 2008 r2 

on Windows 7  laptop

Copper Elite Contributor
Posts: 231
Country: Germany

Re: Database could not be accessed error …. SQL server issue

Hi don,

 

the most recent problem is that you have SQL2008r2 installed, and probably all SP

 

act2011 did only support SQL2008 (not R2)  as you can see here i strongly recommend to consider a upgrade of ACT to act16, at the moment there are special discounts on upgrades, you should contact an ACC or Swiftpage, to checkout the best deal you can get.

 

a IT professional can sure help to make this working with act2011, but this will probably cost more, as upgrading to the most recent version

 

regards

 

Ingo Lange

ACC since 1995
Developer of Addons for ACT

CrmAddon Factory
+1 203 541 0040
Silver Super Contributor
Posts: 2,328
Country: USA

Re: Database could not be accessed error …. SQL server issue

As of ACT! 2011 SP1 ACT! supported SQL 2008 R2.  The issue is most likely either that the SQL service isn't started or that there is a password issue.

 

Stan


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