07-21-2017 08:18 AM
07-21-2017 08:30 AM - edited 07-24-2017 02:38 AM
The method Gary W mention via "File > Backup > Database" would be best and easiest. this will include all Layouts/Templates and if you would like all attachments.
08-22-2017 01:22 AM
The database is your full contact database containing all the recorded information, and is the main bulk of your data.
Personal Files folders are automatically created during installation of ACT!. These folders store data that is not associated with a specific contact record. The Personal Files can also include copies of the database supplemental files: for example, if you are writing a letter or report template that you do not want to store in your database or share with other users, you can store it with your personal supplemental files.
Personal Files include:
08-25-2017 02:18 AM
Think this has been fully answered by Gary but just in case -
So the Database option is the correct one to backup your database.
Just a note about trying to copy ADF files etc is that they will not copy in the normal way as they are kept open by SQL so the ACT Backup via scheduler is the correct way to go.