09-19-2012 10:07 AM
ACT 2010 / Windows 7 Professional
When creating a new record, every 15 seconds the data entry cursor goes inactive, interrupting data entry. Only by clicking in the desired field may I pick up where I left off, only to have the same thing happen again in 15 seconds, like clockwork. This has gone on for at least 2 years, even through a complete reinstall of all software on a new hard drive.
It is exasperating to be typing along, copying info. from a piece of paper, only to look up at the screen and see that the last several things I have typed have not been entered.
I'm pretty sure it's not a virus as I have Symantec and do regular scans. This inactivating of the active cursor does not happen in any software but ACT. I have inactivated all items in MSCONFIG/STARTUP, to no avail. I have minimized other startup options, though I have not yet eliminated them, nor tried "Safe Mode".
Any suggestions to troubleshoot this?
09-24-2012 08:37 AM
Welcome to the Sage ACT! Online Community!
I've not heard of this issue before, but here are some troubleshooting steps to help isolate the issue:
- Open the demo database, does it occur there also?
- Are there any other users of the database? Do they experience the same issue?
- Watch the Windows Task Manager for any spikes in CPU and not the service name.
- And to verify: this only occurs when creating a new record - is that correct?
09-24-2012 08:45 AM
I am attempting to open the demo database to test as per your suggesion. I've never opened that before.. It is asking for a username and password for this database and I have no idea what those might be? Can you help with that.
There are no other users. Just me.
It happens while inputting a new record and also while editing a previous record.
I will attempt to use the Windows Task Manager as suggested.
09-24-2012 11:23 AM
10-22-2012 02:05 PM
Do you find this happens most frequently on having started ACT! and prior to it displaying any alarmed activities that you have setup, however once ACT! has been open and the alarms settled down, that it continues without a problem?
Secondly on creating new records do you have some fields that are set to require mandatory data entry before the record can be saved?
10-22-2012 07:38 PM
No, this was not related to recent startup, nor to alarmed activities, of which there were none. It happened even after I had been in Act for quite some time. Also no on the mandatory date entry. I had not made any changes to forms or fields.
I finally resolved it by paying $149 to upgrade to the latest version. It was nearly useless and extremely annoying to me to try to use it as it was and I needed to be using it for my business. It would've cost me $99 just to get tech support. Fortunately, I have not seen the problem since I installed the new version.
Thanks for trying to help.