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Dashboard causing "not responding" message

New Member
Posts: 3
Country: USA

Dashboard causing "not responding" message

I am currently running ACT! 2008.  All updates appear to be current.  Everything runs runs fine .. contacts, opportunities, etc, unitl I open the Dashboard and the program freezes.  Any ideas?

New Member
Posts: 3
Country: USA

Re: Dashboard causing "not responding" message

Any help would be appreciated!

Bronze Super Contributor
Posts: 1,170
Country: USA

Re: Dashboard causing "not responding" message

What happens if you open the Demo database and go to the dashboards view?  Does it open OK?

 

If so, then that would lean toward an issue with the particular database....  Perhaps the dashboard file is corrupt...  no longer existant...?

New Member
Posts: 3
Country: USA

Re: Dashboard causing "not responding" message

Thank you very much for your response and insight.  You are correct .... because the demo database is not installed, I created a new database.  Made up several sample clients, opportunities, etc.  The dashboard opened fine and seemed to work flawlessly.  I did use the ACT! sales process rather than my custom process ...

 

How am I to know if the database file is corrupt, and what actions would you recommend that I take to remedy this?  Do you believe the issue would be related to using a custom sales process?