In eMail preferences I select no history, but I also use a 3rd party product called eMail Connect Pro, so I can easily select which eMails to attach to a contact's file. Is the preference setting the reason for no results?
Now, I sent out a bulk eMail this week. Then in ACT I did the lookup for the group and manually created the E-Mail Sent and Title of the E-Mail. The history has the entry, but still no totals in the dashboard.
Did I answer my own question because of the way I selected the preferences on eMail? Or is there something I'm missing?
John Purdy ACT! Premium V. 18.104.22.168 Update 4 HP ENVY 17m, 16GB, & Office 365, 32bit, 500GB SSD. ACT CRM Advisor