08-14-2017 11:46 AM
My dialer will not work. Using ACT V18.2 with Windows 10. After a re-boot it will connect one call and on subsequent attempts the error message "cannot connect call" appears. Have tried two external modems: a Conexant CX93010 and then purchased a Hiro V.92 when another member with same issue said that worked for him. Same issue with both modems.
08-15-2017 06:15 AM
Has anything changed with your environment recently? updates/new software, also if you could mention the dialer software you are using, is it inbuilt or are you using a 3rd party software?
08-15-2017 01:25 PM
I am using the referenced Conexant USB modem with its driver. Apparently nothing internal to the Dell PC. There is a dialer in Windows 10 which apparently interfaces with the ACT dialer. In any event after making my post, I downloaded the latest update for V18. Then I had an interruption in internet service this morning and when it was up I made a call and it went through. Then I connected on a second and a third. All went through. Keeping my fingers crossed.
Also, FYI yesterday I did update the software for my wireless Logitech mouse.
Thank you for the support.
09-22-2017 01:48 AM
I have found some articles which maybe useful, we would need to narrow down if the issue is with the Act! Dialer or with the connected modem not allowing a dial out.
If it is the Modem side causing the problem, I will preface that i do not have much experience with this setup but potentially updating / reinstalling drivers may resolve this.
09-22-2017 02:58 AM
I see you have Windows 10 and I have just had yet another update a day or so ago and wonder if you did as well that may be at the back of this. Removing and re-installing the drivers for the modem may help.