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Customized Templates "Write" IE crashes or template not visible or black!

New Member
Posts: 5
Country: United States

Customized Templates "Write" IE crashes or template not visible or black!

We are creating new Customized templates in ACT! Prem Web 2008 version using Internet Explorer with a .TPW file extension. The templates are not complicated, a company logo, inserting a table, adding fill to the tables, adding contact fields and text information. When we select Write, Edit Template, change file extension to a .TPW we can view and edit/modify the template. The huge issue that is very frustrating is when we select Write, (Other Document) from template, IE crashes or freezes, or we can view the template and all fields are a solid BLACK or just goofed up. I called ACT technical support and they DO NOT support customized templates. I have been told by several technicians that it's possible the table, or the fill or the logo. Does anyone else have this issue? Why are we able to EDIT and not WRITE?  HELP PLEASE!!!!