08-08-2017 08:22 AM
That is correct. No updates were done prior to that showing up. As an FYI we have more than one ACT Database that we use and I copied and pasted this exact same layout into the other datebase Layout folder and it doesn't show up in that one with the new name.
08-08-2017 08:32 AM
If it is possible could you provide some screenshot examples of the issue. Showing what they look like withing the Layouts folder as well as within Act.
08-09-2017 04:26 AM
Thank you for the screenshots. it is very odd.
Could you try in the Minnesota database go to Tools > Design layouts > Opportunity layout. once in here open 101216 layout and go File > Save As and rename the file slightly differently.
Would like to see if it will make the change.
08-09-2017 07:19 AM
Oh boy that just created more issues.... when I did that the new file (which I called 080917 Opportunity) shows up HOWEVER it is not the same file as the one I originally opened and did a file save as on. The new file 080817, which should be an exact copy of the 101516 file, is missing a bunch of drop down options
08-09-2017 08:23 AM
as the 101516 file mapping the fields correctly as the layout was copied from another database it wouldn't normally map the fields and would need to recreated by double-clicking on the Field