Custom Icons For Custom Activity Types

[GemmaKWC]

I have created 3 new custom Activity Types for the Calander, and I would like to add custom images, e.g. have travel have an areoplane image beside it, rather than the generic calander with a couple of lines on it.

From what I can see on the knowledge base, it needs to be a .ico, however when converted to either 32x32 or 16x16 .ico the image will not display on the calander.

Can you advise what the exact specs should be to add a custom image for ACT! v17.1.169.0, Hot Fix 3?

Thanks

[Gary W · Accepted solution]

Hi all,

I've just tested in Act v17.2 and I was able to successfully create a new custom activity type and assign a custom 16x16 icon.

It sounds like there are certain environmental conditions that will break this functionality, although more troubleshooting would be needed to track this down. I would suggesting working with one of our support technicians over the phone to investigate this further.

[FILLSTAFF]

Thank you for bringing up this issue. Swiftpage told me they did not plan to fix that problem until V19?  after I made them aware of it.

[Gary W]

Hi All,

I have tested creating a custom activity and assigning a custom .ico using Act v18.1. This icon was then correctly displayed in the monthly calendar view.
I am not aware of any issues with this in v17 either. See below
The .ico should be 16x16 pixels. Try using this online converter to resize and create the .ico files: http://image.online-convert.com/convert-to-ico

I've previously posted about this in another thread: http://community.act.com/t5/Act-Premium/Editing-History-Type-how-to-add-icon-to-new-activity-history...

[FILLSTAFF]

Hey Gary,

I pointed this problem out recently - reference my post

http://community.act.com/t5/Act/ACT-v17Pro-Adding-or-Editing-Activity-Types-is-Broken/m-p/320260#M77...

Thanks - Bill

[Gary W]

Hi Bill,
I'm sorry, I had forgotten about this post and defect. However I'm not currently able to replicate the issue on my machine running v18.1, although the defect (D-03899) is currently still outstanding.
Are you running v18.1, and if so, have you tried setting a custom icon since updating?

[FILLSTAFF]

Yes Sir, I am act v17 pro.. most current - I also just tried your website file converter to .ico  16x16 etc... No Luck. Same problem.. Not able to attach a .ico image to my activity types.  - thanks - Bill

[GemmaKWC]

Hi Gary,

That was the image converter I was using, and I tried both a 16*16 and 32*32 but neither worked. Is the answer currently that it just doesn't work just now for v17? Just so I know is all

Thanks

Gemma

[Gary W · Accepted solution]

Hi all,

I've just tested in Act v17.2 and I was able to successfully create a new custom activity type and assign a custom 16x16 icon.

It sounds like there are certain environmental conditions that will break this functionality, although more troubleshooting would be needed to track this down. I would suggesting working with one of our support technicians over the phone to investigate this further.

[FILLSTAFF]

Hey Gary,

What operating system are you using to successfully create these icon images for ACT! v17?

 I am using Windows 7 Pro..

also maybe there is something about your actv18 environment that allowed your test to work on your actv17?

Thanks - Bill

[Gary W]

We're also running Windows 7 Professional.
v18.1 was tested on my own machine.
v17.2 was tested in a VM with a fresh W7 Pro install.