02-03-2011 08:35 AM
I created 2 custom activity types with custom results, but I do not see all the results I created (we see some of them), nor do my colleagues.
We have sync'd and restarted ACT multiple times.
Running: ACT! by Sage 2008 (10.0) Version 10.0.3.182, Hotfix 3
02-04-2011 05:50 AM
Unfortunately, this is a known issue. The only solution I have found is to recut the remote databases. Here is the knowledge base article for your convenience. http://tinyurl.com/48n7vkb Hope that helps, Brenda
02-04-2011 05:56 AM
Welcome to the ACT! Online Community!
Since creating the new types > have you created an activity with those types? If not, create a test activity for each of the new types and then sync. If that does not get the new type to populate in the remote, then creating new remotes wll be the next step.
02-04-2011 06:32 AM
In other words, the process for creating custom activities in a sync environment is that after they are all set up, on the host you need to create a bogus history for each combination of custom activity and custom result (i.e. - if you have 2 acitivties with 3 custom results each, you would create a total of 6 histories) and then have your users sync.
Apparently the creation of new acitivites and/or custom results by itself does not flag the ACT! sync engine to "see" that there are some new records there that should sync. By creating histories that use each new type and result, you are "forcing" the data to sync since it is being used in a history...