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Creating a new email template does not send message.

Copper Contributor
Posts: 19
Country: Canada

Creating a new email template does not send message.

I can use the provided email template to send a message to a seleced group of email addresses but when I create a new template within ACT using the "create new template" feature ACT will not send the message. No error message is given, the message just does not get sent. The screen that normally shows the progress of the messages being sent out only appears for a split second on the screen.  There seems to be so much in the knowledge base re: email messages and templates... but I could not find anything that answered this question.  Can anyone help??
Moderator
Posts: 4,395
Country: USA

Re: Creating a new email template does not send message.

What is in the template?  Did you add any large images?
Copper Contributor
Posts: 19
Country: Canada

Re: Creating a new email template does not send message.

I just added a couple of pages of text to the existing template. I was using the eNewsletter template that comes with ACT.  Pasted text in from another source and tried to send it but it goes nowhere. Does the size make a difference?

Terry