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Creating Mail Merge Template in Word

Copper Contributor
Posts: 120
Country: USA

Creating Mail Merge Template in Word

For a short while after first using ACT, I would create a template Word (through the ACT Edit Template function) and it would save in the correct format (.adt).  Now it does not do that and selecting the Word Template file format doesn't help either so I have to put the file name in quotes and add the .adt extension each time.   Is there a way to fix this to avoid the extra step each time?

 

Copper Super Contributor
Posts: 89
Country: USA

Re: Creating Mail Merge Template in Word

Have you changed the fault editor from word back to Act word processor

also check the folder you have saved the templates to

does act know where that is?

Just a couple of things

Copper Contributor
Posts: 120
Country: USA

Re: Creating Mail Merge Template in Word

the editor has always been set to Word and it worked fine for the first few weeks/months. I prefer to keep using Word.

Yes, it is using the same folder as always and able to see all the files
Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Creating Mail Merge Template in Word

Hello topaz99,
What version of ACT! are you using and what version of Word? Also, what operating system are they installed on?

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.

Copper Contributor
Posts: 120
Country: USA

Re: Creating Mail Merge Template in Word

Sage ACT! Pro 2012 Version 14.0.572.0, Hot Fix 2

 

Word 2010 on Win7 Pro

 

Thanks