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Created a group but it is not saving the user's history (ACT 2010) what is the problem?

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souladventurer
Posts: 1
Country: USA

Created a group but it is not saving the user's history (ACT 2010) what is the problem?

[ Edited ]

‎02-12-2013 11:16 AM - edited ‎02-12-2013 11:17 AM

I am a user on ACT 2010 and have created a group of contacts.  It wont' save the history input of me (user) for each contact of the group.  Other groups that I have created do not have this problem.  Is the group corrupted?  anyone experience this problem?

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gmartin
Posts: 5,275
Country: USA

Re: Created a group but it is not saving the user's history (ACT 2010) what is the problem?

‎02-13-2013 07:25 AM

Hello Souladventurer,

Welcome to the Sage ACT! Online Community!

 

Can you provide more detail to the steps you are taking that are failing? 

For example: are you creating a history item from the Group History tab, or from a Contact History tab.  Are you getting an error?

 

You mention that it works for other Groups, so it seems to be an issue with the particular Group.  If you create a new Group, does it also have the problem? 

 

Have you tried running database maintenance: Tools > Database maintenance > Check and Repair?

Greg Martin
Sage
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