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Create ACT contact from Outlook fails - always a duplicate

Copper Contributor
Posts: 60
Country: Canada

Create ACT contact from Outlook fails - always a duplicate

When I receive an email in Outlook, and use the `Create Act Contact` function, it correctly lists all the people on the email and asks me to choose the ones I want created.  In all case, it then tells me:

 

Contacts have been successfully saved in ACT!  The following contacts are duplicates and were not created.  It then lists all of the contacts (i.e. nothing was created).

 

I have tried this many times (and the contacts are definitely not in my database).  Why does ACT! think they are duplicates?  Is there a setting somewhere where I define what a duplicate is? (I know there use to be but I can`t seem to find it anymore)

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Ken Wiens
Project and Program Manager
www.kgw-consultants.com
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