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Crashes when notes are accessed

Copper Contributor
Posts: 54
Country: United_Kingdom

Crashes when notes are accessed

[ Edited ]

I have a number of contacts that crash the  database when I access their notes.  Repair and reindexing did not fix.  Any ideas how to sort this?  Thanks

 

Act 2013  Windows7

Silver Super Contributor
Posts: 2,328
Country: USA

Re: Crashes when notes are accessed

Sounds like a broken database to me.  I would create an empty copy of the database and then export or import the information into a new database.  You might want to get an ACT! Certified Consultant to help you out with it since it can be a little tricky.  You can find an ACC near you by going to www.act.com/acc.

 

Stan


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Nickel Elite Contributor
Posts: 934
Country: USA

Re: Crashes when notes are accessed

Have you tried using ACTDIAG using the db Rebuild options?  That what I usually try first when I'm feeling corrupted.

Close ACT!, Start, Run, ACTDIAG, Database, List Database, Rite mouse clicky on the button just left of the db name and select the Rebuild options. Cheers - FSB

Bill Williams - Owner/Consultant/Trainer at Fill Staff "ACT! FOR RECRUITERS"
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