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Crashes when notes are accessed

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Copper Contributor
jimjam
Posts: 54
Country: United_Kingdom

Crashes when notes are accessed

[ Edited ]

‎07-27-2013 12:37 AM - edited ‎07-27-2013 01:22 AM

I have a number of contacts that crash the  database when I access their notes.  Repair and reindexing did not fix.  Any ideas how to sort this?  Thanks

 

Act 2013  Windows7

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Silver Super Contributor
Silver Super Contributor
wellmet
Posts: 2,342
Country: USA

Re: Crashes when notes are accessed

‎07-30-2013 01:58 PM

Sounds like a broken database to me.  I would create an empty copy of the database and then export or import the information into a new database.  You might want to get an ACT! Certified Consultant to help you out with it since it can be a little tricky.  You can find an ACC near you by going to www.act.com/acc.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
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Nickel Elite Contributor
FILLSTAFF
Posts: 988
Country: USA

Re: Crashes when notes are accessed

‎07-31-2013 08:07 AM

Have you tried using ACTDIAG using the db Rebuild options?  That what I usually try first when I'm feeling corrupted.

Close ACT!, Start, Run, ACTDIAG, Database, List Database, Rite mouse clicky on the button just left of the db name and select the Rebuild options. Cheers - FSB

Bill Williams - Owner / ACT! Consultant / Trainer at FILL STAFF HR "ACT! FOR RECRUITERS"
Manage Your ACT! Backups http://www.fillstaffhr.com/backupfolderspro.html - FREE
Backup your ACT! Databases DAILY using ACT! / File/ Backup/ Backup Database.(Include Attachments).
Also - FREE - BIG ACT! LAYOUTS for Larger Monitors http://www.fillstaffhr.com/bigaldl01.html
Also - FREE - BullZip PDF Printer - Print directly to PDF http://www.bullzip.com/products/pdf/info.php
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