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Could not retrieve IMessage Interface not supported

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Copper Super Contributor
Posts: 485
Country: Australia

Re: Could not retrieve IMessage Interface not supported

I have been using this for years the only thing i can think of was a Microsoft update went through about 2 days ago????

Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
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New Member
Posts: 2
Country: USA

Re: Could not retrieve IMessage Interface not supported

Just started happening to me too. 

ACT 2013 Hot Fix 3, Outlook 2010. 

Help!  I use this feature a lot!

Thanks,

Dave

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Copper Super Contributor
Posts: 485
Country: Australia

Re: Could not retrieve IMessage Interface not supported

have you managed to find a solution?

Jason Dawson Financial Planning
Brisbane | Australia - JDFP Home Page

Act Ver - Act! Premium Version 17.1.169.0, Hot Fix 3
OS - Windows 7 (stand alone machine)
MS Office - Enterprise 2007
Phone - Samsung Galaxy s6
Highlighted
Silver Super Contributor
Posts: 2,342
Country: USA

Re: Could not retrieve IMessage Interface not supported

See if this KB helps.

 

http://kb.swiftpage.com/app/answers/detail/a_id/23848

 

Let us know if that solves your problem.

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
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New Member
Posts: 2
Country: USA

Re: Could not retrieve IMessage Interface not supported

AWESOME!  Worked like a Champ.  YOU'RE a Champ!  Thank you so much for coming to the rescue.  Best experience yet with trying find a solution to a wierd computer problem on the internet.

 

Have a great weekend,

Dave

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Silver Super Contributor
Posts: 2,342
Country: USA

Re: Could not retrieve IMessage Interface not supported

Glad to hear it!  Have a good weekend!  :-)

 

Stan


If you would like to get more out of ACT! you can find an ACT! Certified Consultant near you by going to:www.act.com/acc.
-------------------------------------------------------------------------------------
Stan Smith
ACT! Certified Consultant
ADS Programming Services, Inc.
(205) 222-1661
www.adsprogramming.com
www.actwebhosting.com
Click Here to Purchase Act!
Highlighted
Copper Contributor
Posts: 17
Country: USA

Re: Could not retrieve IMessage Interface not supported

[ Edited ]

I know this reported problem is more than a year old.

 

I'm having same issue after a Windows 10 update.

I have ACT Ver 19

I've read thru the ways to help but since those are for older versions of ACT I'm afraid to do much with out checking with the support group first.

 

Does ACT have a hotfix?

 

Highlighted
Nickel Elite Contributor
Posts: 529
Country: Germany

Re: Could not retrieve IMessage Interface not supported

Everybody who had the problem or fixed it was using this KB Article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/23848

 

Although is it pretty old and describes the problem only for older ACT! versions and older OS versions, the core of it is still true.

IMO we are facing another (newer) reason for the IMessage-Problem which is reappearing in Germany since a few weeks and becoming annoyingly frequent. It is NOT an ACT! problem, as in so many cases when it comes to MSOffice integration.

The simple solution is to use one of the 2 REG files attached to the article and just ignore the rest of the complicated text above.

Import (“merge”) the appropriate REG key as an Admin on the victim’s computer and you’re done.

I have used the REG files with all Outlook versions 2007-2016 and WIN 7 and WIN 10 in about 15-20 cases now. It worked every time.

 

Andreas Schlesselmann
Melville-Schellmann GbR
Germany
www.melville-schellmann.de
Highlighted
Copper Contributor
Posts: 84
Country: USA

Re: Could not retrieve IMessage Interface not supported


@Melville-Schellmann wrote:

Everybody who had the problem or fixed it was using this KB Article:

 

http://kb.swiftpage.com/app/answers/detail/a_id/23848

 

Although is it pretty old and describes the problem only for older ACT! versions and older OS versions, the core of it is still true.

IMO we are facing another (newer) reason for the IMessage-Problem which is reappearing in Germany since a few weeks and becoming annoyingly frequent. It is NOT an ACT! problem, as in so many cases when it comes to MSOffice integration.

The simple solution is to use one of the 2 REG files attached to the article and just ignore the rest of the complicated text above.

Import (“merge”) the appropriate REG key as an Admin on the victim’s computer and you’re done.

I have used the REG files with all Outlook versions 2007-2016 and WIN 7 and WIN 10 in about 15-20 cases now. It worked every time.

 


I can confirm ACT! 18.2 Pro and Outlook 2016 (CTR version) - this works! (Just import the correct reg file)

Highlighted
New Member
Posts: 1
Country: USA

Re: Could not retrieve IMessage Interface not supported

I can confirm that the fix still works for a Widows 10 64 bit machine running Outlook 2010.  I used the Outlook2013_CR2_32on_64.reg file.

Problem came up after a Windows 10 "feature" update.  Thanks Microsoft for starting 2018 with a stressful moment.