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Could not authenticate user....

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Astute Commentator
Posts: 78
Country: USA

Could not authenticate user....

ACT! by Sage 2010 Version 12.1.181.0, Hot Fix 1 running on Windows 7

 

I've been using this Publisher database for several years now without issue.  I am the Administrator.  Tried to login using my user name and password and it says "Could not authenticate user.  Verify user name and password and try again."

 

I have not forgotten my user name or password.  

 

I tried leaving password blank - no luck.  

 

I tried leaving user name and password blank - no luck.

 

I uninstalled ACT and SQL and re-installed - no luck.

 

I am able to login as other Standard users.

 

I am able to login to Demo and other databases.

 

HELP!  Thanks in advance.

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Platinum Elite Contributor
Posts: 14,822
Country: Australia

Re: Could not authenticate user....

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New Member
Posts: 3
Country: USA

Re: Could not authenticate user....

I also cannot get past "Could not authenticate user" when trying to restore my ACT! 2009 V11.0 database on a different computer. I had to buy another disk/software package to get ACT back on a PC. The first problem is trying to restore my database and the second is registering the new software. It keeps giving me a website or phone number. I bought another software disc and have used my original serial number and key (original disc is lost and gone forever).

How do I restore my old database to a different computer running Windows 7? 

My laptop that was originally running the software has been converted to Windows 10 and will not run or install the V11.0 ACT! software.

Mark


@rab5649 wrote:

ACT! by Sage 2010 Version 12.1.181.0, Hot Fix 1 running on Windows 7

 

I've been using this Publisher database for several years now without issue.  I am the Administrator.  Tried to login using my user name and password and it says "Could not authenticate user.  Verify user name and password and try again."

 

I have not forgotten my user name or password.  

 

I tried leaving password blank - no luck.  

 

I tried leaving user name and password blank - no luck.

 

I uninstalled ACT and SQL and re-installed - no luck.

 

I am able to login as other Standard users.

 

I am able to login to Demo and other databases.

 

HELP!  Thanks in advance.


 

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Nickel Super Contributor
Posts: 480
Country: United_Kingdom

Re: Could not authenticate user....

Toomanymiles you will not be able to activate "ACT! by Sage 2010 Version" due to the changes made to the licencing servers last December, you will have to upgrade Act! if you still want to use it

 

This link has more info Licensing Software Update: Versions v17 and earlier 

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New Member
Posts: 1
Country: USA

Re: Could not authenticate user....


@chrisbunyan wrote:

Toomanymiles you will not be able to activate "ACT! by Sage 2010 Version" due to the changes made to the licencing servers last December, you will have to upgrade Act! if you still want to use it

 

This link has more info Licensing Software Update: Versions v17 and earlier MyKFCExperience


 

I had to buy another disk/software package to get ACT back on a PC. The first problem is trying to restore my database and the second is registering the new software. It keeps giving me a website or phone number. I bought another software disc and have used my original serial number and key (original disc is lost and gone forever).

Highlighted
Silver Contributor
Posts: 2,003
Country: United_Kingdom

Re: Could not authenticate user....

It is not possible to register any version of ACT older that V18. The registration process has changed and older versions are not supported and will not register.

 

If you have purchased a new version of ACT (V22) You need a new licence number which should have come with the order, your old licence will not work.