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Copy / Paste (ctrl C / ctrl V) Not Working in Edit Mode - 2012 Premium

Copper Contributor
Posts: 31
Country: United States

Copy / Paste (ctrl C / ctrl V) Not Working in Edit Mode - 2012 Premium

Sage ACT! Premium 2012 Version 14.0.572.0, Hot Fix 2

 

In edit mode, CTRL C, CTRL V, (and CTRL X for that matter) does not work. The only thing that works is right clicking and selecting copy, cut, paste from the mouse.

 

Anyone else experiencing this problem or know of a solution?

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Copy / Paste (ctrl C / ctrl V) Not Working in Edit Mode - 2012 Premium

I am not having that problem with 2012 Pro.  All three of those hot keys work for me.

Mark Rogers
Act! v16 HF5, Office 365 SBP
Silver Contributor
Posts: 1,813
Country: USA

Re: Copy / Paste (ctrl C / ctrl V) Not Working in Edit Mode - 2012 Premium

various areas of ACT have had this issue for quite some time.  It would need to be listed as a feature request (or bug) depending who is looking at the issue.

Test Drive Act! and Quickbooks over Citrix http://GoTryAct.com

Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Copper Elite Contributor
Posts: 219
Country: Canada

Re: Copy / Paste (ctrl C / ctrl V) Not Working in Edit Mode - 2012 Premium

I understand that they can sometimes get lost after manipulating preferences.

You can rebuild your preferences by following the instructions here:

http://kb.sagesoftwareonline.com/app/answers/detail/a_id/14770/~/how-to-rebuild-sage-act!-preference...

 

Mark Rogers
Act! v16 HF5, Office 365 SBP
Copper Contributor
Posts: 31
Country: United States

Re: Copy / Paste (ctrl C / ctrl V) Not Working in Edit Mode - 2012 Premium

We just upgraded our server and we're using ACT on Citrix. I think we're running it with Windows 7.

 

The ctrl c, x, and v only do not work when in edit mode. I haven't found any other areas where it's a problem so far.

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Copy / Paste (ctrl C / ctrl V) Not Working in Edit Mode - 2012 Premium

[ Edited ]

I tested this issue with ACT! 2012 with SP1 applied and those keyboard shortcuts work in edit mode. The SP1 update addressed a number of issues, including some affecting terminal services. I would suggest you apply this update to your server and all machines with ACT! 2012 installed. Please see the following Knowledgebase article for information and instructions:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=2850...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.