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Conversion Problem

Moderator
Posts: 4,395
Country: USA

Re: Conversion Problem

Run a scan/repair using actdiag and try to convert the database again.  If the same issue, create an empty copy of the database and import into the empty database.  Follow the last KB if you have a multi user database to retain record manager.

 

 

How To Use The ACT! Data Diagnostic Tool (ACTDIAG) to Scan and Repair a Database

 

How to Create an Empty Copy of your Database

How to Import/Export Contacts between Two Databases while Retaining the Record Manager

New Member
Posts: 4
Country: Hungary

Re: Conversion Problem

the error message is the same after the repair of the broken record managers. There are many errors with the attachments. Does the empty database and import KB article a solution for this problem too?
Moderator
Posts: 4,395
Country: USA

Re: Conversion Problem

Yes
Platinum Elite Contributor
Posts: 14,524
Country: Australia

Re: Conversion Problem

Are the attachments in that location?

 

If they are not in the right folder, move them all to a set folder then you can use OakCheck! to fix the links in the ACT! database.

 

Otherwise, they won't be brought into the new version.