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Contacts not Updating in ACT! from Outlook

New Member
Posts: 1
Country: USA

Contacts not Updating in ACT! from Outlook

Hello.  We have a client that is using Outlook 2007 and ACT! pro 2011.  Whenever he updates the email address for a contact in Outlook and syncs with ACT! the email address does not sync.  This does not hapen with any other information for the contact.  Is there a specific setting we need in order for this information to sync?

 

Also he would like the ID/Status field in ACT! to sync with the Categorize feature in Outlook.  Is this the default setting?  If not is there a way to make this happen?

Bronze Contributor
Posts: 955
Country: Australia

Re: Contacts not Updating in ACT! from Outlook

I do not believe that

Paul Buchtmann
pbuchtmann@ozemail.com.au Australia
Australia's First ACT Consultant (1989)

FREE Record History to change default to Call or To-Do for ACT! 2010-2012 versions. Custom versions also available.
Platinum Elite Contributor
Posts: 14,384
Country: Australia

Re: Contacts not Updating in ACT! from Outlook

Unless the user is using a different field in either Outlook or ACT!...

It's also not an option to have ID/Status sync with categories