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Contacts linked to companies then unlinked problems

New Member
Posts: 1
Country: United_Kingdom

Contacts linked to companies then unlinked problems

I wanted to link contacts to their respective companies,for example,had several names relating to companies, therfore thought the link tgo compay menu would do the trick!! But the result was all the conacts were linked to one company, then in panic treis to unlink them ..but could not get back to were I started. Hope that I could find the restor to a past restor point as I would do with Windows but cannot do that...so I now have 22,000 conatcts all likned to one company?????

Bronze Contributor
Posts: 1,393
Country: USA

Re: Contacts linked to companies then unlinked problems

Hello Bob. 

 

FIRST, MAKE A BACKUP USING ACT'S BACKUP UNDER "FILE"

 

If I understand, you have linked all your contacts to one company.  If that is the case, then go to the company vivew and click on the contacts tab. 

 

Once that list is displayed, right click and select "create lookup".

 

In the list view, tag all the contacts and click on "Contacts" on the lop level menu.  In the drop down, click on "Unlink from Company" 

 

With 22,000 contacts, that might take some time.

 

DID YOU DO A BACKUIP BEFORE YOU STARTED?

 

That should unlink everyone.  You can now start relinking contacts to their company.

 

John Purdy
ACT! Premium 2016 (V. 18)
Main: HP 9470M 8GB, Win 10 Pro, & Exchange 2013 & Office 365, 32bit
Remote: Dell XPS Ultrabook with 4GB & Win 10 Pro, Office 365 32bit & Exchange 2013