09-29-2008 02:39 PM
ACT 2009When a contact is added dynamically to a group, it shows up in the group contact tab.You would expect to see that the contact is a member of a group when you look at the contacts group tab in the contact view.But this doesn’t happen. You can see the steps attached in the screenshots.The ACT tech support has indicated that it is a glitch and will be fixed some day in a patch.
Anyone know a way around this or when it will be fixed??
This is a pretty major glitch and one that I drives me nuts trying to use the dynamic function which should make life easier.
09-29-2008 02:55 PM
09-30-2008 07:18 AM
ACT! is working as designed.
09-30-2008 07:43 AM
I have to disagree that that is how it was designed, although that would be true if it was designed with a glitch.
I spoke to tech support and they indicated there would be a patch on one of the next updates.
It doesn't make sense that if a contact is a member of a group that you would not be able to see that on the contacts group tab.
09-30-2008 08:39 AM
Then agent you spoke with was misinformed. ACT! is working as designed in this case and the public knowledgebase article I linked previously states so.
Please submit a feature request to be considered in a future version - http://www.act.com/community/feature/
09-30-2008 08:48 AM
Can you explain the logic why this is so?
If you set a group to dynamically add a contact to it, wouldn't it make sense that you can see that the contact is in a group from his group tab?
09-30-2008 09:22 AM
09-30-2008 09:28 AM
Thanks, but it is frustrating.
I still do not understand why it doesn't show up without clicking a button.
I have 3000 records and do not feel like clicking a button each time, especially when the direct linked contacts show up without clicking a button.
09-30-2008 09:54 AM
09-30-2008 10:11 AM
I appreciate your help, but the answer is not what I want to hear.
It makes no sense to haver to click it just to see if they are in a dynamic group.
It should pop up automatically if there are in ANY group.
End of topic.
I will email the developers.