Contacts DROPPED - Product Download does not download.

[FEC2311]

On a fairly regular basis Act! Pro Version 16.0.291.0, Hot Fix 5 DROPS contacts and there is no trace of them in My History.  This is extremely annoying and harmfull because I do not know who has been dropped.  This most recently happened today, Thursday, with a contact I added and emailed Tuesday.  IT IS REALLY ANNOYING ENOUGH TO LEAVE ACT! FOT A MORE RELIABLE CONTACT MANAGENT PROGRAM, one that works 100% of the time and has decent customer support.

Also, I noticed there was Product Download, Act! v16 SP1 Hot Fix 2.  In attempting to download it I get an error message "Does not apply to this version of Act.

ACT! is really becoming more of a problem then it's worth.  I have been a user for over 15 years and witnessed the product dependability and customer service deteriorate with each change of new ownership.

[FILLSTAFF]

This should help get you to the correct version?

Close ACT!

and from the Download Center link

http://www.act.com/support/downloads/act-pro-v16/

Do this (1st)
Hotfix
7/31/2014 Act! v16 SP1 Hot Fix 2 ACT16SP1HF2.exe 4,890 KB

If that (1st) step above fails or suceeds, Then do this (2nd)
Updates
02/25/2015 Act! Pro v16    SP3 Update - US actpro16sp3_us   _update.exe 120 MB

That should make your product version more stable?  cheers - FSBill