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Contact record replaced the My Record of a user - how to fix

New Member
Posts: 4
Country: United States

Contact record replaced the My Record of a user - how to fix

One of the users' My Record has been replaced by an existing contact record. When this user logs in, they use their normal username and password, but once logged in, the bottom right of the screen lists the contact's name instead of his.  In addition, when the user goes to Lookup --> My Record, it brings up the contact instead of his record.  This contact has data in it, including history, attachments, etc., so I don't want to just recreate in a new record and edit the My Record to have the correct information.

 

How can I fix this so the user's information is correct and the contact information is still in the system?

 

Kendra

Moderator
Posts: 4,395
Country: USA

Re: Contact record replaced the My Record of a user - how to fix

Try following the KB article below.

 

Contact Record Appears As My Record

New Member
Posts: 4
Country: United States

Re: Contact record replaced the My Record of a user - how to fix

Thanks David!  I will try that out as soon as I see my client again.