Contact page not launching

[TurboMN]

When I start ACT the Contact Page is not launching, any ideas how to fix?

[TurboMN]

When I log into ACT the only view I have is the "Alarm Page"  how do I get back to the contact page? Thanks for your help!

[ghollister]

Hello TurboMN,
Welcome to the Sage ACT! Community. What exactly are seeing when you try to open your database? Was it opening fine before or has this always been an issue? Also, please specify what version of ACT! you are using (from Help > About ACT!).

[TurboMN]

Thanks for getting back to me.  I am using ACT 2010 with Windows 7; it has worked great up till today.  The only page that shows up on my screen after I entter my passord is the "Alarms" page that shows my task list

[ghollister]

So just the alarm box is coming up. Are you able to snooze, clear, etc. any of the alarms? Does the number of alarms show?

[TurboMN]

I Have 39 alarms showing; I did a test to clear one and snooze one and they both worked

[ghollister]

This may be due to damaged preferences. Follow the steps in the bottom half of this Knowledgebase article to manually rebuild your preferences file:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1477...

[TurboMN]

I did try uninstalling ACT and reinstalling and I still have the same problem.  Would reinstalling the software also correct the possilbe preference issue?

[TurboMN]

I tried manually rebuilding my preferences and it still doesn't work

[gmartin]

It sounds like the program is displaying outside of the monitor viewing area.  Here is an article with instructions for moving it back: KB Article 23807