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Contact name somehow becomes a user listed under Record Creator

New Member
Posts: 1
Country: USA

Contact name somehow becomes a user listed under Record Creator

one of the users entered a new contact. That contact ended up a user. Not in the "manage users" field, just in the List View under Record Creator. When I looked under "manage users", that user didnt exist (which I knew).  I know what users I specified and that contact name wasnt one of them. Does anyone know how this occurs?

Platinum Elite Contributor
Posts: 6,653
Country: USA

Re: Contact name somehow becomes a user listed under Record Creator

Yes. The users My record was edited to have the new contacts information.

Roy Laudenslager
ACT! Certified Consultant
ACT! Report Expert
Durkin Impact Report Designer
www.techbenders.com
royel@techbenders.com
541-343-8129
Silver Contributor
Posts: 1,813
Country: USA

Re: Contact name somehow becomes a user listed under Record Creator

Just go to Lookup, My Record and correct the details there.  Lookup, Advanced, Users will show you the MY records of all users.

 

Every User has a my Record.  The info here is used for populating sender info on templates plus reports and contact views.

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Jon Klubnik| ActTrainer.com
(866)710 4228

ACT! Certified Consultant / ACT! Premier Trainer / ACT! Hosting Provider

Platinum Elite Contributor
Posts: 6,537
Country: USA

Re: Contact name somehow becomes a user listed under Record Creator

Hello robert145,
Please see the information in the following Knowledgebase article for more information and suggested solution:
http://kb.Sagesoftwareonline.com/cgi-bin/Sagesoftwareonline.cfg/php/enduser/std_adp.php?p_faqid=1353...

Greig Hollister

Note: Effective 6/1/13, Sage no longers provides support for the Act! software. This is now provided by Swiftpage.