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Contact data security issue in ACT! Professional for Workgroups 8

New Member
Posts: 3
Country: Portugal

Contact data security issue in ACT! Professional for Workgroups 8

My company works as an IT distributor in Portugal, Europe  and our sales assistants need on a daily basis to access our customer database with more than 1,100 resellers .

I noticed that , regardless of security levels and roles assigned , any user may access the contact list view , copy its content to the clipboard and paste it to an Excel file _ thus in pratical terms being able to apropriate valuable company contact information which can then be taken outside the company .

I tried to overcome this vulnerability  either by eliminating the contact list button from screen for some users and/or removing a number of fields from the contact list view without success ( the users couls allways add them again).

I am sure many other people has encountered this security issue, could you please let me know possible remedies for it ?

Many thanks

Rui Martinho