07-05-2012 11:58 AM
Please pardon me if this has been answered; I could not find a solution.
Whenever I display the contact pane, whether I am switching from another pane or from a different application, the controls draw very slowly from top to bottom. It often takes several seconds!
This is a recent development but I don't know what caused it. It doesn't occur with any other program, nor does it occur with any other views (e.g. the company pane).
I am using Windows 7 Professional with the most recent updates (so there's no hardware acceleration) and I tried switching out of Aero mode, to the minimal "Classic" high performance mode. And, I have rebooted many times since this has begun.
I am running Sage ACT! Premium 2012 Version 126.96.36.199, Hot Fix 3 with the current Durkin Impact Business Suite. The database is local, on my hard drive.
I have plenty of RAM and hard drive space on my SSD. The task manager shows plenty of CPU and memory available.
07-06-2012 06:03 AM
Another clue: When I am using my laptop screen, the contacts view is slow, but if I plug in an external screen (now using two screens) it is fast again! Unplug the external screen and it slows down once more.
I am using an Intel HD Graphics (Core i7) chip (driver version 188.8.131.521) with 1,696 MB total graphics memory.
I guess the laptop is switching video modes or something but I don't know how to make the computer use the faster mode when an external screen is not attached.